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To start your claim/complaint process, please log on to www.MovingClaims.net. When entering our site, click on the FILE YOUR MOVING CLAIM / COMPLAINT tab and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, and email address, and a valid phone number where we can contact you.
Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system.
Note: Please make sure to check your junk or spam folders for our email confirmation. If you need to contact us via phone, feel free to call us at 888-647-2421 – Mon-Fri 9 AM-5 PM; Eastern Standard Time.
Please read the requirements & regulations to ensure a smooth resolution for your claim
In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been overcharged or charged for services that you didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.
If you are not satisfied with the settlement offer made by MovingClaims.net on behalf of your carrier, you must send your dispute in writing to Info@MovingClaims.net or you may mail your dispute along with any supporting documents to: MovingClaims.net, P.O. Box 630686 – Miami, FL 33163. A Dispute Receipt Acknowledgement will be sent to your email on file or via mail. At that point, your file will be reviewed by a senior adjuster. If any adjustments are due, or if no adjustments can be offered, you will be notified in writing. If MovingClaims.net final resolution is not accepted you may request to proceed with Arbitration.